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Three-tier NIMO After Sales Service Network
Services
(Level 1 service)
Routine Service: this service mainly performs follow-up visits to customers to solve general problems
Executive Staff: Technicians
Service Center: The seven regional centers including 13 sales offices, each with 30 technicians.
Service Time: follow up visit is done once a month for each customer.
(Level 2 service)
Response Service this service mainly solves complex problems.
Executive Staff: Regional Engineer
Service Center: The seven regional centers including 13 sales outlets, each center has 6 regional engineers.
Service Time: door-to-door service within 24 hours upon receiving the call.
   
(Level 3 service)
Emergency Response Service: this service is responsible for problems beyond the reach of the regional engineers.
Executive Staff: NIMO Senior Engineer
Service Center: headquarters service center (Beijing) with five NIMO senior engineers.
Service Time: door-to-door service within 24 hours upon receiving regional engineer report.
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